Questions - Answered!
Ready to get your flower on but you're not sure how? We hope that you can find many of the answers you are looking for on this page. Please send us an email for additional assistance.
How much do I need?
Depends on what you want to make. It's also a good idea to consider how much time and help you have. We can't speak to that part but we do think that this is good place to start with stem counts:
3–7 stems: Boutonnieres or bud vases.
12–20 stems: Bridesmaid bouquets, bloom bars bouquet, or medium table arrangements.
30–50 stems: Bridal bouquets or large table arrangements.
80–100 stems: A giant statement piece or altar arrangement.
What is in a bunch?
We sell everything in single variety bunches. All bunch sizes are also listed in the product description in the shop. Generally speaking, a bunch is:
10 Stems: Most single-stemmed flowers (e.g. snaps, zinnias, tulips)
5 Stems: Premium products (e.g. large dahlias, tall foxgloves, large coxcombs)
15 Stems: Smaller, daintier blooms (e.g. sweet peas, bunny tails, geum)
Grower's Bunch (Variable): Items that have a variable amount of blooms/greenery per stem (e.g. lisianthus, bupleurum, eucalyptus)
Grower's Bunch (Handful): Flowers harvested by the handful (e.g. mint, grasses, native wildflowers)
What is the Grower's Choice Assortments?
It's basically a bucket of flowers but we like assortment because bunches sizes vary and bucket sizes vary. We want you to know that you are getting a set number of bunches regardless of how it fits in the bucket. You can follow the links below for more specific info.What do I need to know about picking up my order?
- The flowers will all be in buckets with water. There might be condensation on the buckets. Plan your transport vehicle accordingly.
- Most of the flowers are at least sort of tall so they won't likely fit in the trunk of a sedan.
- If you ordered six buckets of flowers, make sure you have room to put six buckets of flowers.
- Most SUV's and hatchbacks have plenty of room.
- You may take the buckets with you. You do not have to bring them back. But you can if you want us to reuse them.
- You can also bring some buckets with you to transfer your order. 5 gallon buckets are too big. Don't bring those.
- Or you could even bring some clean vases packed into a box. That would be good if you ordered the Bits and Bobs bucket.
Flower Care Tips (So Your Blooms Stay Beautiful):
No Fridge Needed: Your flowers don't need to be refrigerated. Just keep them in a cool, dark place away from extreme temperatures and dryness (a basement, a closed office, or a cool garage works great!).
Vase Life: Most of our flowers last 5-12 days (it's variety dependent) if you treat them right.
Water is Key: Keep the stems in clean water always.
Foliage Check: Remove any leaves below the waterline to keep things fresh and clean.
- Ready to Go: Your order will be waiting for you in fresh water with a conditioning solution (if needed). You can transfer this solution to your buckets when you pick up your order. Them them in this solution until you are ready to get to work making your bouquets.
Do I have to order Grower's Choice Assortments or can I just order what I want?
Grower's Choice Assortments are the only option available as a pre order item. If you are looking for something more specific, please reach out via email hello@fernabelleacres.com. We cannot guarantee specific varieties or shades more than week in advance, as flowers are seasonal and weather-dependent.
We do publish a weekly price list during the growing season. It is updated on Wednesdays and you can order for the following week at that time. If you want to get an idea of what's available and when visit our Seasonal Projections page.
Can I get this delivered?
If you're in the Milwaukee area, probably yes! Delivery fees begin at $35. Just select pick up when you check out. We can adjust that part on our end once we have the details worked out.
Why is my order "pending approval"?
That just gives us a chance to look at your order before your credit card gets charged. We'll follow up with you in case you have some questions or need to adjust your order a little. We can make changes on our end before charging your card.
Can you make us some bouquets?
Nope. Not our thing. But we know people. If you are placing a bulk order to DIY your centerpieces but you want a professional to do the bouquets (or other items) you can ask us for a referral. We'll give you a few names of people who buy flowers from us. We can make sure to include some of the same flowers in your bulk order that they are also planning to use. That way it all looks good together.
I'm not totally sure when I want to pick up my flowers.
No worries. You can select your best guess at check out and we can adjust it afterwards. We generally recommend a day or two ahead of the day that you need them. So probably Thursday or Friday.
Also we're going to be in touch to confirm pick up details a few days before.
Can I pay for half now and half later?
The easiest way to achieve this is to only order half of your flowers now and then the rest of them later. Just add a note at check out with about how many total buckets you will be ordering so that it's on our radar. We grow a lot of flowers so, not to worry, we won't run out.I think I need more! Can I add on to my order?
Absolutely! You can just place another order online or you can email us. If it's for the same person on the same day we'll assume it's all for you.
We think that it's a great compromise to reserve some grower's choice buckets in advance and then also place an order the week before for some more specific bunches.
Can I cancel my order?
Orders may be canceled or adjusted up to one week before pickup or delivery. Cancellations after this period are non-refundable due to the perishable nature of flowers.
All cancellations and adjustments which require a refund, will be subject to a 10% service fee.
What if I got something that was poor quality?
We try our best to only send out high quality product but sometimes things happen.
For delivered items, we need you to report it to us via email with some images within 24 hours of receipt. Please note that we cannot be responsible for the product once it has left our care. If it is possible we wil try to replace the product in question.
For orders that you are picking up, you are responsible for checking your order and raising concerns before you leave the farm.
We will determine if your claim qualifies for replacement, partial, full, or no credit and notify you within one week or your claim.
Still have questions? Let us know what's on your mind.
send us an email hello@fernabelleacres.com